Front Desk Opening at Exotics Exclusive Vet!
The Center for Bird and Exotic Animal Medicine is a fast-paced, full-service veterinary hospital that treats all types of exotic pets. This is not your typical veterinary reception position! Our business has grown exponentially and our staff has more than doubled to keep up. We currently have both full- and part-time openings on our Client Service Representative team. We invite you to become part of a group of compassionate and fun individuals committed to the care and comfort of our patients. Learn more about us at www.theexoticvet.com.
As a Client Service Representative you will –
*Effectively manage incoming and outgoing communications with our clients and our in house staff using a multi-line phone system, email, and internal and external messaging systems.
*Prioritize multiple tasks in a calm, organized manner.
*Maintain proper documentation for client and pet records, i.e. referral documentation, previous medical history received, client communications, etc.
*Assist clients by providing necessary instructions, information and invoices, and schedule all future appointments.
*Utilize hospital computer systems to document medical records and communicate with clients and teammates.
*Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
*Excellent customer service skills and an exceptional level of communication in a professional manner.
*Maintain a positive attitude in all interactions with clients, pets and other teammates.
*Demonstrate ability to show empathy toward clients and treat pets, clients and fellow staff with compassion and respect.
This position does not involve animal handling of any kind, but it does involve seeing all of the interesting animals that come in!
High school diploma or GED
Some customer service and/or reception desk experience required
Utilizing standard office/business equipment.
Experience with Avimark software a plus
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
Paid Time Off (Vacation & Sick Pay)
Discounted Veterinary Care
EAP (Employee Assistance Program)
Annual reviews with opportunity for advancement
Annual scrub stipend
To keep our clients and staff as safe as possible we are currently practicing curbside service for emergencies. We wear masks, have gloves available as needed, and clean the hospital throughout the day. All clients are required to be masked indoors.
Pay: Starting at $17.50 per hour, negotiable depending on experience.
We are an equal opportunity employer and embrace diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Ours is a community for everyone. If this sounds like the role for you, we encourage you to apply today! We look forward to hearing from you!
Compensación: From $17.50 per hour DOE.
job title: Veterinary Client Service Representative
tipo de empleo: tiempo completo